Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For Pre-orders shipping time will depend on the time needed by the artisans to finish making the product, as stated on the product page on our website.

Shipping option	Estimated delivery time	Price
ITALY UP TO €150	1 TO 4 BUSINESS DAYS	€ 10,00
ITALY OVER €150	1 TO 4 BUSINESS DAYS	FREE
EUROPE	2 TO 6 BUSINESS DAYS	€ 14,99
US AND CANADA	3 TO 8 BUSINESS DAYS	€ 27,00
JAPAN	3 TO 10 BUSINESS DAYS	€ 45,00
SOUTH KOREA	3 TO 10 BUSINESS DAYS	€ 55,00
REST OF THE WORLD	10 BUSINESS DAYS MAX	€ 50,00

You can skip the shipping fees with free local pickup at Via Franco Sacchetti 11, 50133 Firenze, Italy, . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Please have your order confirmation email with you when you come.

International Shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Peplor is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at mail@peplor.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

please check our returns policy.